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Capabilities | Organisation Design
For me, organisation design is about aligning the structure of an organisation to its objectives and improving the relationships between individuals and groups. Work in this area can be prompted by top level restructuring, a need to improve specific business processes, or even a desire to change the culture of a group of people.
Organisation design work would usually include:
- Developing an understanding of the objectives of the change, and the environment in which it will take place
- Understanding current activities, i.e. the business processes, the interfaces between groups, the roles of individuals, volumes of activity and levels of resources
- Developing new models for processes and interfaces, and using them to define new structures, roles and relationships
- Planning the transition from the current state to the new - selecting people for new positions, training, succession planning, communicating the changes etc.
- Implementing the new models, and dealing with issues that arise - winners and losers, unpopular choices, unforeseen departures etc.
Organisational change can take the form of a major upheaval, or can be progressive. Most organisations make changes to roles and structures on a regular basis. Unfortunately some find that over time important responsibilities have fallen down the cracks, or that the structure or staffing are no longer appropriate for what they are trying to achieve. Organisation design is about making sure that the shape of your business and the roles of its people are effectively aligned to its objectives.
The case studies that best illustrate organisation design are: 'Redesign of a bank division'; 'Designing a consulting division'; and 'New product introduction redesign'.
