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Resources
This page will be a list of favourite books, websites and organisations. It will evolve over time, but here are a few to start with:
Crowning the Customer - Feargal Quinn, 1990 - ISBN 0-86278-242-2. An excellent and easy to read little book about what it means to be customer driven.
The Dilbert Principle - Scott Adams, 1996, ISBN 0-7522-2287-2. A collection of cartoons and stories about absurd behaviour in business - all painfully true.
Diffusion of Innovations - Everett M Rogers, 1995 - ISBN 0-02-926671-8. A hefty study of how new ideas spread, and how change takes place in organisations and societies.
Managing Transitions - William Bridges, 1995 - ISBN 1-85788-112-5. A highly readable guide to the human side of managing change.
